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Business Process Innovation
Caravel carried out a feasibility study to determine whether the national Maritime Safety Radio Service could be provided more effectively and economically, given changes in technology, shipping and international maritime laws. Caravel was retained to define the requirements, develop new operating procedures and processes and project manage the implementation of the new radio service.
The project involved the installation of a High Frequency (HF) radio station, seven Very High Frequency (VHF) stations, and a nationwide communications network linking the stations to a central operating centre. Expansion of satellite based maritime safety services, using a Satellite Earth Station was also managed.
Sectors: Government, Emergency Services and Special Service Organisations
Services: Change Implementation, Business Process Innovation, Strategic Management of Projects, Project Assurance.

Development and Implementation of a National Qualifications System
A national qualifications organisation sought to implement three levels of a new qualifications system within educational institutions. The system had to cope with greatly increased volumes of students and complex course options.
Caravel lead the design and implementation of a new system to support new examination and assessment processes within a very stringent timeline; no delay or system failure was permissible. Caravel completed the system upgrades on time and within budget, and ensured that the design parameters met the level of demand for online access and services without disruption to the distribution of the examination results.
Sectors: Government Organisations
Services: Change Implementation, Business Process Innovation, Project Planning & Execution

Implementing a Portfolio Management Capability
Caravel’s client had identified the need to manage their business outcomes through a portfolio of operational projects. In order to deliver this, they needed to establish a Program Management Office (PMO). Caravel’s responsibility was to advise and assist the client to put in place the core concepts and documentation needed to bring the PMO into existence. The main activities involved developing the concepts behind Project Portfolio Management, communicating these and then creating the framework of core portfolio management documents. The master project portfolio plan documents included Master Portfolio Governance, Scope, Benefits, Risk, Issue, Resource, Time, Control, Communications, Budget and Business plans.
Sectors: Government, Transport
Services: Strategic Management of Projects, Change Implementation, Business Process Innovation, P3MO

Business Transformation – Implementing a Program Management Office
Following the creation of a new organisational unit established to manage the co-ordination of a major capital works program, Caravel was engaged to deliver the business transformation program that would deliver an integrated set of business practices. Using gap analysis techniques against the existing program management approach, Caravel developed a far more integrated approach to deliver the new business outcomes using internal and external delivery organisations. A significant amount of coaching and mentoring of client staff and the suppliers was performed to facilitate the proposed changes.
Sectors: Utilities, Government
Services: Change Implementation, Business Process Innovation, P3MO

Enterprise Program Management Office – Organisational Design
Caravel’s client had identified the need for greater visibility of its capital works program performance. Caravel was engaged to manage the activities to establish and operate an enterprise program management office. Caravel performed the organisational design, implemented new or amended business processes, applied project assurance principles and delivered a reporting capability that leveraged Software as a Service (SaaS) opportunities to minimise organisational costs.
Sectors: Utilities, Government
Services: Strategic Management of Projects, Project Assurance, Project Planning and Execution, Change Implementation, Business process innovation, P3MO

Change Manager
Caravel’s client had reorganised their operations and established a new organisational unit. Caravel was engaged to plan and deliver the change management activities associated with the establishment of the new organisational unit. Caravel successfully addressed all facets of change planning and implementation from organisational design, job specification, performance targets, business process mapping, delivery of new business process documentation through to on the job training, coaching and mentoring.
Sectors: Utilities, Government
Services: Change Implementation, Business Process Innovation

Program Management Review
Caravel’s client had recently identified shortcoming in their project delivery capability and need guidance on how to fix the problems. Caravel was engaged to perform a review of the project management structure, processes and procedures to deliver a more effective project delivery organisation. The resultant organisation delivered a greater focus on delivery, accountability and visibility of the program of work. Caravel was subsequently engaged to deliver the first phase of the organisation transformation work and to provide knowledge and skills transfer to the client personnel for subsequent phases.
Sectors: Defence, Government
Services: Strategic Management of Projects, Project Assurance, Change Implementation, Business process Innovation, P3MO

Operational Management Centre
The client had identified the need to consolidate a number of related operational management centres into a single integrated centre. The program of work had been underway for some time and had been unable to deliver the required business and operational outcomes. Caravel was engaged to plan and implement the system and operational consolidation to move the program to completion. Due to the size of the program, caravel implemented an internal PMO capability to ensure integrated management of the 35 sub projects required for delivery. Caravel’s delivery responsibility included all industrial relations, people position establishment, recruitment, orientation and readiness for and transition into the new centre. This project was successfully completed under budget and ahead of time.
Sectors: Government, Transport, ICT
Services: Safety Critical Projects, Security Management Projects, Business Process Innovation, Project Assurance, project Planning and execution, Operational Management Centres, Bid and Tender management, P3MO

Operational Incident Investigation
Caravel’s client had suffered from an operational incident and required the services of an independent organisation to review the incident and provide proposals to prevent future occurrences and to improve the systems. The review involved all power systems used by the client and a related organisation. The results were presented back to the client together with recommendations on future implementation approaches.
Sectors: Government, Transport
Services: Safety Critical Projects, Security Management Projects, Business Process Innovation

Change Implementation to Resolve a Sourcing Issue
Caravel’s client had been working with a major system supplier for many years however there appeared to be major issues with the end to end engagement. Caravel’s responsibility was to review and lead the process by which the system was currently managed and to establish how it would be managed in the future. The main activities included a review of the existing supply arrangement, propose and implement agreed process and product improvements, prepare a strategic sourcing plan, procurement plan, RFT documents and set up contracts future supply of new systems. The approach adopted provided the client with a significantly simplified approach, took the supplier deliverables off the critical path and delivered an opportunity to engage with new suppliers.
Sectors: Utilities, Government
Services: Change Implementation, Business Process Innovation, Bid and Tender Management

Change Implementation – Facilitation Services
Caravel’s client required support to identify ways to improve the procurement, operation and maintenance of their complex systems. The organisation had attempted to make changes previously however had been unable to settle on an agreed approach. Caravel was engaged to provide a facilitation service to deliver an organisational view on the way forward. Caravel facilitated workshops between interested stakeholders in order to arrive at a suitable direction for the future deployment of standard designs and associated work practices. The review took into account operating practices and safety considerations in the context of the economics of the alternatives. The resultant report provided the senior management team with the necessary information to move forward.
Sectors: Utilities, Government
Services: Change Implementation, Business Process Innovation

Business Performance Manager
Caravel’s client had a requirement to deliver significant operational improvement in their business to meet the organisational objectives. Caravel was engaged to provide the business unit with a Business Performance Manager to deliver business improvement initiatives. Caravel successfully identified and delivered key performance improvement initiatives that met or exceeded the overall business KRA and KPI expectations and supported all the required reporting obligations.
Sectors: Utilities, Government
Services: Strategic Management of Projects, Business process Innovation, Project Planning and Execution

Program Management Support
Caravel’s client had identified the need to work with Alliance partners to deliver their capital works program. Caravel was engaged to provide the Alliance Interface manager with program management support for the delivery of the Alliance implementation project. Caravel successfully delivered planning and implementation support services, bid management support together with developing the business process documentation to support the new Alliance interfaces.
Sectors: Utilities, Government
Services: Project Planning and execution, Business process Innovation, Change Implementation, Bid and Tender Management

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