Caravel Group - Project and change management specialists
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Bid and Tender Management
Caravel was selected by the national marine safety organisation to specify the marine and industrial requirements for two new telecommunications systems; evaluate and select the best systems for those requirements and manage their implementation. The systems were required within 6 months. Each had to cater for about 100 people operating from a single location with a limited budget available for new equipment.
The new systems were selected and installed meeting the client’s needs at reduced costs.

Caravel’s role included:
• Preparation of tender documents
• Vendor selection and contract negotiation
• Equipment installation, commissioning and handover
Sectors: Government, Emergency Services and Special Service Organisations
Services: Bid and Tender Management, Strategic Management of Projects

Change Implementation
An alternative service provider was sought to deliver a more cost effective and efficient service to ships at sea for a national marine safety organisation. The Maritime Distress and Safety Radio Service (MDSRS) project involved the initial feasibility study to develop the solution concept, tendering for a solution, and then managing its implementation in conjunction with the supplier. This project lasted for three and a half years at a cost of $25-$40M. A hugely successful outcome was achieved where the costs were reduced by half and the service levels were doubled.
Caravel’s role included:
• Preparation of a Strategic Plan
• Management of a feasibility study
• Managing the requirements specification, costing and budgeting, funding, tendering and procurement, PR communications and implementation
• Providing contract oversight for the implementation of new radio stations and an operational control centre
Sectors: Government, Emergency Services and Special Service Organisations
Services: Change Implementation, Strategic Management of Projects, Bid and Tender Management, Project Assurance.

Business Process Innovation
Caravel carried out a feasibility study to determine whether the national Maritime Safety Radio Service could be provided more effectively and economically, given changes in technology, shipping and international maritime laws. Caravel was retained to define the requirements, develop new operating procedures and processes and project manage the implementation of the new radio service.
The project involved the installation of a High Frequency (HF) radio station, seven Very High Frequency (VHF) stations, and a nationwide communications network linking the stations to a central operating centre. Expansion of satellite based maritime safety services, using a Satellite Earth Station was also managed.
Sectors: Government, Emergency Services and Special Service Organisations
Services: Change Implementation, Business Process Innovation, Strategic Management of Projects, Project Assurance.

Implementing a Portfolio Management Capability
Caravel’s client had identified the need to manage their business outcomes through a portfolio of operational projects. In order to deliver this, they needed to establish a Program Management Office (PMO). Caravel’s responsibility was to advise and assist the client to put in place the core concepts and documentation needed to bring the PMO into existence. The main activities involved developing the concepts behind Project Portfolio Management, communicating these and then creating the framework of core portfolio management documents. The master project portfolio plan documents included Master Portfolio Governance, Scope, Benefits, Risk, Issue, Resource, Time, Control, Communications, Budget and Business plans.
Sectors: Government, Transport
Services: Strategic Management of Projects, Change Implementation, Business Process Innovation, P3MO

Enterprise Program Management Office – Organisational Design
Caravel’s client had identified the need for greater visibility of its capital works program performance. Caravel was engaged to manage the activities to establish and operate an enterprise program management office. Caravel performed the organisational design, implemented new or amended business processes, applied project assurance principles and delivered a reporting capability that leveraged Software as a Service (SaaS) opportunities to minimise organisational costs.
Sectors: Utilities, Government
Services: Strategic Management of Projects, Project Assurance, Project Planning and Execution, Change Implementation, Business process innovation, P3MO

Program Management Review
Caravel’s client had recently identified shortcoming in their project delivery capability and need guidance on how to fix the problems. Caravel was engaged to perform a review of the project management structure, processes and procedures to deliver a more effective project delivery organisation. The resultant organisation delivered a greater focus on delivery, accountability and visibility of the program of work. Caravel was subsequently engaged to deliver the first phase of the organisation transformation work and to provide knowledge and skills transfer to the client personnel for subsequent phases.
Sectors: Defence, Government
Services: Strategic Management of Projects, Project Assurance, Change Implementation, Business process Innovation, P3MO

Implementing Reporting using a Program Management Office
Caravel’s client was implementing numerous projects to deliver an overall business strategy. Caravel was engaged to provide a reporting capability that enabled visibility of the large number of projects, programs and portfolios. Caravel supplied its PMO tools and support staff to deliver this reporting capability.
Sectors: Government, Transport
Services: Strategic Management of Projects, P3MO

Multi-Channel Contact Centre Consultancy
The client had an existing multi-channel contact centre for some aspects of their business and had an idea to extend this to cover all of their activities. Caravel was engaged to establish if there was a business case for a whole of business multi-channel contact centre. Caravel conducted a review and delivered a report and recommendation to the client based on the review.
Sectors: Government, Transport, Telecommunications
Services: Strategic Management of Projects, P3MO

Strategic Management of Projects Consulting
Caravel was engaged to provide an appropriate deployment strategy for the execution of billions of dollars worth of physical projects in order to deliver strategically important operational projects. This involved providing conceptual approaches to managing large portfolios of projects that were significantly more advanced than those in use at the time. Caravel provided the framework from which the portfolio delivery could be implemented.
Sectors: Government, Transport
Services: Strategic Management of Projects, P3MO

Commercial Engagement Review
Caravel’s client needed to enter into an agreement to deliver a specific project that required alignment of 5 specific organisations that already had umbrella agreement in place between them. The objective of the review was to review the existing arrangements and consider alternative approaches for a project contract between 3 of the parties for system supply and a further 2 parties for support and maintenance. Caravel performed the review work including gathering the relevant project scope and proposed contract materials, performed a literature review, developed alternative options and performed a SWOT analysis. The combined output was aggregated into a report for the consideration of the parties.
Sectors: Government, Transport
Services: Bid and Tender Management, Project Assurance, Strategic Management of Projects

Business Performance Manager
Caravel’s client had a requirement to deliver significant operational improvement in their business to meet the organisational objectives. Caravel was engaged to provide the business unit with a Business Performance Manager to deliver business improvement initiatives. Caravel successfully identified and delivered key performance improvement initiatives that met or exceeded the overall business KRA and KPI expectations and supported all the required reporting obligations.
Sectors: Utilities, Government
Services: Strategic Management of Projects, Business process Innovation, Project Planning and Execution


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