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Outsourcing Transformation Program
Following a successful bid to outsource telecommunications services, Caravel was engaged to deliver the transformation program to convert existing solutions to the successful outsource solutions. The work was separated into portfolios, programs and projects covering Call Centres, Voice projects, EFTPOS, Internet, Video and RAS projects. The portfolios and programs of works were managed using a purpose built PMO. Caravel led the day to day management of the project managers, risk management, resource management, budget management, liaison with the outsource client and negotiating contracts with suppliers. The transformation program was successfully delivered.
Sectors: Telecommunications, ICT
Services: Project Assurance, Strategic Management of Projects, Project Planning and execution, Change Implementation, Business Process Innovation, Operational Management Centres, P3MO

Business Process Discovery and Documentation
The client organisation wanted to separate its network and marketing functions, which required over 1.5 million customer contracts to be restructured and quarantined. A workshop based approach with all stakeholders was adopted in order to determine the future environment.
Caravel led the discovery and documentation of business processes which culminated in the development and implementation of a Telecommunications Service Order Management System (TSOM) based on a constraints-based rule. Caravel’s output was accepted by the client as the basis for proceeding with a pilot system for a contract management solution as well as complex service provision and management.
Sectors: IT & Telecommunications
Services: Change Implementation, Business Process Innovation, Enterprise Management Solutions.

Operational Management Centre
The client had identified the need to consolidate a number of related operational management centres into a single integrated centre. The program of work had been underway for some time and had been unable to deliver the required business and operational outcomes. Caravel was engaged to plan and implement the system and operational consolidation to move the program to completion. Due to the size of the program, caravel implemented an internal PMO capability to ensure integrated management of the 35 sub projects required for delivery. Caravel’s delivery responsibility included all industrial relations, people position establishment, recruitment, orientation and readiness for and transition into the new centre. This project was successfully completed under budget and ahead of time.
Sectors: Government, Transport, ICT
Services: Safety Critical Projects, Security Management Projects, Business Process Innovation, Project Assurance, project Planning and execution, Operational Management Centres, Bid and Tender management, P3MO


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