Caravel Group - Project and change management specialists
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Business Process Discovery and Documentation
The client organisation wanted to separate its network and marketing functions, which required over 1.5 million customer contracts to be restructured and quarantined. A workshop based approach with all stakeholders was adopted in order to determine the future environment.
Caravel led the discovery and documentation of business processes which culminated in the development and implementation of a Telecommunications Service Order Management System (TSOM) based on a constraints-based rule. Caravel’s output was accepted by the client as the basis for proceeding with a pilot system for a contract management solution as well as complex service provision and management.
Sectors: IT & Telecommunications
Services: Change Implementation, Business Process Innovation, Enterprise Management Solutions.


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