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Outsourcing Transformation Program
Following a successful bid to outsource telecommunications services, Caravel was engaged to deliver the transformation program to convert existing solutions to the successful outsource solutions. The work was separated into portfolios, programs and projects covering Call Centres, Voice projects, EFTPOS, Internet, Video and RAS projects. The portfolios and programs of works were managed using a purpose built PMO. Caravel led the day to day management of the project managers, risk management, resource management, budget management, liaison with the outsource client and negotiating contracts with suppliers. The transformation program was successfully delivered.
Sectors: Telecommunications, ICT
Services: Project Assurance, Strategic Management of Projects, Project Planning and execution, Change Implementation, Business Process Innovation, Operational Management Centres, P3MO

Telecommunications Outsource Bid Management
Caravel was engaged to deliver a proposal for the outsource of telecommunications to a service provider. The service provider required a specialist bid and tender management team to be engaged to maximise the chances of success. The Caravel solution delivered this.
Sectors: Telecommunications, ICT
Services: Project Assurance, Bid and Tender Management

Maintenance and Support Strategy
Caravel was engaged to determine the strategy to be adopted for maintenance & support of telecommunication systems and IT platforms. This involved developing a risk management profile against the methods of treatment available and determining the level of coverage actually in place. This was combined with a review of in house support available to establish the optimum level of out sourced services required. This then set the overall support strategy to be adopted.
Sectors: Telecommunications, ICT
Services: Project Assurance, Bid and Tender Management

Data Network Maintenance Contracts Review
Caravel’s client had identified the need to rationalise its maintenance contracts and engaged Caravel to perform the review. This involved the review of all maintenance and support contracts for the company including understand the scope of the contracts, interviewing the suppliers, assessing the level of support and maintenance required as measured against the risk strategy adopted by the company. The scope of the work also included renegotiating agreements or finding an alternative suppliers where required.
Sectors: Telecommunications, ICT
Services: Project Assurance, Bid and Tender Management

Operational Management Centre
The client had identified the need to consolidate a number of related operational management centres into a single integrated centre. The program of work had been underway for some time and had been unable to deliver the required business and operational outcomes. Caravel was engaged to plan and implement the system and operational consolidation to move the program to completion. Due to the size of the program, caravel implemented an internal PMO capability to ensure integrated management of the 35 sub projects required for delivery. Caravel’s delivery responsibility included all industrial relations, people position establishment, recruitment, orientation and readiness for and transition into the new centre. This project was successfully completed under budget and ahead of time.
Sectors: Government, Transport, ICT
Services: Safety Critical Projects, Security Management Projects, Business Process Innovation, Project Assurance, project Planning and execution, Operational Management Centres, Bid and Tender management, P3MO

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