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Delivery of Complex ICT Projects
Caravel’s client operated a PMO and engaged Caravel resources to deliver key ICT projects to this major transport organisation. These projects were categorised as complex, multi-disciplined projects being delivered within a large and varied stakeholder community. Caravel pre-qualified its personnel and supplied resources aligned with each of the specific client projects. Projects covered the full project lifecycle and were executed using the client’s project management methodology. Our pre-qualified resource base was instrumental in delivering the required skills, experience and delivery capability to our client.
Sectors: Government, Transport, ICT
Services: Project Planning & Execution

Outsourcing Transformation Program
Following a successful bid to outsource telecommunications services, Caravel was engaged to deliver the transformation program to convert existing solutions to the successful outsource solutions. The work was separated into portfolios, programs and projects covering Call Centres, Voice projects, EFTPOS, Internet, Video and RAS projects. The portfolios and programs of works were managed using a purpose built PMO. Caravel led the day to day management of the project managers, risk management, resource management, budget management, liaison with the outsource client and negotiating contracts with suppliers. The transformation program was successfully delivered.
Sectors: Telecommunications, ICT
Services: Project Assurance, Strategic Management of Projects, Project Planning and execution, Change Implementation, Business Process Innovation, Operational Management Centres, P3MO

Change of Telecommunications Service Provider
A major banking institution wanted to ensure that it was receiving best value for money for its telecommunications expenditure. They wanted to determine available options, to ensure that the telecommunications services effectively supported the bank in growing and maintaining its business.
Caravel managed the tender process that sought a provider capable of implementing and managing telecommunications services that supported the client’s strategic objectives. The tender process resulted in the selection of a new telecommunications service provider that satisfied the bank’s requirements for service, innovation and value. Caravel successfully managed the transition to the new service provider.
Sectors: Banking, Finance, Insurance; IT & Telecommunications
Services: Change Implementation, Project Planning & Execution, Bid & Tender Management

Operational Management Centre
The client had identified the need to consolidate a number of related operational management centres into a single integrated centre. The program of work had been underway for some time and had been unable to deliver the required business and operational outcomes. Caravel was engaged to plan and implement the system and operational consolidation to move the program to completion. Due to the size of the program, caravel implemented an internal PMO capability to ensure integrated management of the 35 sub projects required for delivery. Caravel’s delivery responsibility included all industrial relations, people position establishment, recruitment, orientation and readiness for and transition into the new centre. This project was successfully completed under budget and ahead of time.
Sectors: Government, Transport, ICT
Services: Safety Critical Projects, Security Management Projects, Business Process Innovation, Project Assurance, project Planning and execution, Operational Management Centres, Bid and Tender management, P3MO

Implementation of a Safety Critical System
Caravel’s client had identified the need to implement a safety critical system into their fleet of vehicles. The client had already determined the technology solution but did not have the capability to deliver the implementation. Based on similar work performed for another client, Caravel was engaged to implement the solution and to demonstrate improved safety of the client operated network. Caravel’s scope included all technical and change management matters including industrial relations, training, operations management, safety engineering and commercial aspects. Security (physical and information) was a critical aspect of this deployment. The system was successfully deployed into the target vehicles.
Sectors: Government, Transport, ICT
Services: Project Planning & Execution, Change Implementation, Safety Critical Projects, Security Management Projects

Implementing a Safety Critical System
Caravel was engaged by the client to plan and execute a safety critical project to implement a safety system into the fleet of vehicles. The delivery project was required to meet the regulatory body requirements including delivery of the safety case. The program of work covered multiple integrated projects covering system development and deployment, operational deployment, a comprehensive change management approach for operators and maintainers, and the implementation of specialist advisory services to quantify and qualify the approach being adopted in support of the safety case. Caravel successfully delivered a high performing team that planned and executed the program of work delivering the project ahead of schedule and under budget.
Sectors: Government, Transport, ICT
Services: Project Planning & Execution, Change Implementation, Safety Critical Projects, Security Management Projects


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