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Implementing a Portfolio Management Capability
Caravel’s client had identified the need to manage their business outcomes through a portfolio of operational projects. In order to deliver this, they needed to establish a Program Management Office (PMO). Caravel’s responsibility was to advise and assist the client to put in place the core concepts and documentation needed to bring the PMO into existence. The main activities involved developing the concepts behind Project Portfolio Management, communicating these and then creating the framework of core portfolio management documents. The master project portfolio plan documents included Master Portfolio Governance, Scope, Benefits, Risk, Issue, Resource, Time, Control, Communications, Budget and Business plans.
Sectors: Government, Transport
Services: Strategic Management of Projects, Change Implementation, Business Process Innovation, P3MO

Implementing Reporting using a Program Management Office
Caravel’s client was implementing numerous projects to deliver an overall business strategy. Caravel was engaged to provide a reporting capability that enabled visibility of the large number of projects, programs and portfolios. Caravel supplied its PMO tools and support staff to deliver this reporting capability.
Sectors: Government, Transport
Services: Strategic Management of Projects, P3MO

Operational Management Centre
The client had identified the need to consolidate a number of related operational management centres into a single integrated centre. The program of work had been underway for some time and had been unable to deliver the required business and operational outcomes. Caravel was engaged to plan and implement the system and operational consolidation to move the program to completion. Due to the size of the program, caravel implemented an internal PMO capability to ensure integrated management of the 35 sub projects required for delivery. Caravel’s delivery responsibility included all industrial relations, people position establishment, recruitment, orientation and readiness for and transition into the new centre. This project was successfully completed under budget and ahead of time.
Sectors: Government, Transport, ICT
Services: Safety Critical Projects, Security Management Projects, Business Process Innovation, Project Assurance, project Planning and execution, Operational Management Centres, Bid and Tender management, P3MO

Multi-Channel Contact Centre Consultancy
The client had an existing multi-channel contact centre for some aspects of their business and had an idea to extend this to cover all of their activities. Caravel was engaged to establish if there was a business case for a whole of business multi-channel contact centre. Caravel conducted a review and delivered a report and recommendation to the client based on the review.
Sectors: Government, Transport, Telecommunications
Services: Strategic Management of Projects, P3MO

Strategic Management of Projects Consulting
Caravel was engaged to provide an appropriate deployment strategy for the execution of billions of dollars worth of physical projects in order to deliver strategically important operational projects. This involved providing conceptual approaches to managing large portfolios of projects that were significantly more advanced than those in use at the time. Caravel provided the framework from which the portfolio delivery could be implemented.
Sectors: Government, Transport
Services: Strategic Management of Projects, P3MO

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